Cancellation

When you reserve a spot for your dog at daycare, it is your responsibility to let us know if your dog will NOT be attending.  The easiest way to cancel your reservation is through the “Customer Portal“.  Just log in, go to “My Reservations” then “View” and find the date you want to cancel.  There is a quick and easy button you can click.  You can also send us an email at pawsontherun1@gmail.com, or give us a phone call at 403-394-7780.

  • If you let us know before 5:30 p.m. on the business day BEFORE your reservation there will be no charge.
  • If you let us know after 5:30 p.m. the business day BEFORE your reservation or before 8 a.m. on the day of your reservation there may be a $5 charge.
  • If you let us know after 8 a.m. on the day of your reservation, and we are able to fill your spot with a dog on the waiting list, there may be a $5 charge, however if we are unable to fill your spot with a dog on the waiting list, you may be charged the full amount of your reservation (i.e. $16 (plus GST) for a half day and $25 (plus GST) for a full day).

Note: If there is no waiting list, there will be no charge, regardless of when or if, you call to cancel.

We know this sounds harsh, but we hate disappointing dogs that want to come play but can’t because we are full.  So please, if you have scheduled your dog to play and they can no longer make it, please just let us know so we can let another dog come in their place.  The other dog will thank you for it!

Taylor